🔒 Privacy Policy

1. Introduction

Welcome to playloft.games ("Playloft", "we", "our", "us"). We operate a free-to-play social casino entertainment platform at playloft.games. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or register an account with us.

This policy applies to all users of playloft.games and is intended to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By using playloft.games, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

2. Data Fiduciary, Controller & Grievance Officer

playloft.games acts as the Data Fiduciary (as defined under the DPDP Act 2023) and data controller responsible for your personal information. We determine the purposes and means of processing your personal data.

In accordance with Rule 5(9) of the SPDI Rules and the DPDP Act 2023, we have appointed a Grievance Officer to address any complaints or concerns regarding our handling of your data:

• Data Fiduciary / Controller: playloft.games — contact@playloft.games
• Grievance Officer: Privacy Compliance Team
• Email: grievance@playloft.games
• Address: playloft.games, Privacy Office, India
• Response Time: We will acknowledge your grievance within 24 hours and resolve it within 30 days of receipt.

3. Information We Collect

We collect the following categories of personal information:

3.1 Information You Provide Directly

• Account Registration: Email address and password when you create an account
• Profile Information: Username or display name if you choose to set one
• Communications: Messages, feedback, or support requests you send to us

3.2 Information Collected Automatically

• Usage Data: Pages visited, games played, session duration, click patterns, and interactions on our platform
• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution
• Cookies & Tracking: Session cookies, persistent cookies, and analytics identifiers (see Cookie Policy for details)
• Log Data: Server logs including access times, error reports, and referring URLs

3.3 Analytics Data

We use Google Analytics to understand how visitors use our website. Google Analytics collects information including your IP address (anonymised), browser type, pages viewed, and time spent on our site. This data is processed by Google LLC and is subject to Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

To opt out of Google's use of data for advertising personalisation, visit Google Ads Settings.

4. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account on playloft.games
• To provide and personalise our free social casino entertainment services
• To maintain your virtual coin balance and game progress
• To send you service-related communications, including account confirmations and updates
• To improve our platform, games, and user experience through analytics
• To detect, investigate, and prevent fraudulent activity or violations of our Terms of Service
• To respond to your support requests, complaints, and enquiries
• To comply with applicable legal obligations

We do not use your personal data to serve you targeted advertising. playloft.games does not sell your personal data to third parties.

5. Cookies

We use cookies and similar tracking technologies on our website. These include essential cookies (required for the platform to function), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). For full details, please read our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings tool or by adjusting your browser settings.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with:

• Service Providers: Third-party companies that help us operate our platform (e.g., cloud hosting, analytics, email delivery). These parties are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: Government authorities, law enforcement, or courts when required by law or when necessary to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity with prior notice to you.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

• Account Data: Retained for the duration of your account plus 2 years after closure
• Analytics Data: Retained for up to 26 months (Google Analytics default)
• Support Communications: Retained for 3 years
• Log Data: Retained for up to 12 months

You may request deletion of your account and personal data at any time by contacting us at grievance@playloft.games.

8. Your Rights

Under the DPDP Act 2023 and applicable Indian data protection law, you have the following rights:

• Access: Request information about the personal data we process about you and how it is used
• Correction & Erasure: Request correction of inaccurate or incomplete data, or erasure of your data that is no longer needed
• Nomination: Nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity
• Withdrawal of Consent: Withdraw consent to data processing at any time; withdrawal does not affect lawfulness of prior processing
• Grievance Redressal: Lodge a complaint with our Grievance Officer (see Section 2); we respond within 30 days

To exercise any of these rights, contact us at grievance@playloft.games. We will respond within 30 days.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS/TLS), secure server infrastructure, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy (18+)

playloft.games is strictly for users aged 18+. We do not knowingly collect personal data from individuals under 18 years of age. Accounts found to belong to under-18s will be deleted promptly. If you believe a minor has registered on our platform, please contact us immediately at grievance@playloft.games.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of playloft.games after such changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Grievance Officer / Privacy Team: grievance@playloft.games
• General Contact: contact@playloft.games
• Website: playloft.games